1. Material: Ceramic – Crafted with high-temperature underglaze techniques. Free from mercury and harmful substances for safe, everyday use.

Special Notes

1. Production Time: Orders will be shipped within 30 days at the latest. To ensure the best quality, the number of rush orders accepted each month is limited. Please refer to the agreed shipping time for the exact schedule.

2. Photo Requirements: Please provide clear, front-facing, unfiltered photos. Screenshots, cartoon-style images, or photos with heavy filters cannot be used for customization.

3. Design Policy: Due to angle differences and potential color variations, preview images will not be provided. No changes to customization requests will be accepted 48 hours after the order is placed. Production begins 7 days after the order and cannot be canceled at that point. Returns and exchanges are not supported unless due to logistics damage or force majeure.

4. Pricing Policy: The listed price includes one pet on one mug. If you'd like to add more pets or elements, an additional fee may apply depending on complexity. Please consult with our customer service for a quote. We offer a complete ordering guide for your convenience.

5. Style Reminder: Our artistic style focuses on capturing adorable and lively moments, not photo-realistic replication. The final artwork will not be 100% identical to the photo.

6. Handmade Disclaimer: Each piece is handcrafted, not mass-produced. Minor imperfections such as handcraft marks, tiny pores, or kiln ash may occur during the ceramic firing process. These are generally invisible to the naked eye but may be noticeable upon close inspection. Therefore, our products may not be suitable for those on tight deadlines or perfectionists.

We create out of love for animals, and it's through this shared passion that we've connected. Thank you for your understanding, respect, and support.